Q. Do I need to sign up for an account before I can buy books?
A. No! Just add titles to your cart, then click Check Out. However, signing up for an account does get you access to some special features, such as My Library.
Q. Are these titles encrypted so that I can’t read them on anything but my one ebook reader and which will fill me with regret when I need to buy a new one?
A. No! We sell DRM-free non-encrypted ebooks in PDF, epub, mobi, and .lit formats because we believe those who buy ebooks here should be able to move them around between their devices at will. Please be kind to these independent publishers and don’t pirate these titles, thanks.
Q. Where’s my book?
A. Once you have bought your book(s), the site takes you to the Thank You page, which has encoded links you can click on to download the books. It also emails the same links to the email address you entered at checkout and adds them to your Library page. If you don’t receive the email, please check your spam folder in case it has been sent there and add [email protected] to your email approved senders whitelist. After that, please email us at the above address.
Q. I misplaced/lost/deleted my ebook by mistake! Can I get another copy?
A. Yes! Sign up for an account with Weightless Books using the email address where we sent your order confirmation, then go to My Library, where you will find live download links to all the books you’ve purchased. (Plus, maybe there will be free stuff at some point.)
Q. I bought my ebook in the wrong format by mistake/got a new ereader. Can I have a different format instead?
A. Yes! My Library now lets you change your preferred ebook format anytime (though the format options are limited to those made available to us by the publisher). Choose the format you want from the dropdown list, click Update Preferred Formats, then click the links to download the new version.
Q. I downloaded an epub (or mobi) file. How do I read it?
A. Some of our titles, such as Lightspeed Magazine, are only provided in EPUB and MOBI formats. You can download these programs so that you can read your books on your computer:
- Bookworm: http://bookworm.oreilly.com/
- Calibre: http://calibre-ebook.com/
- Sigil: http://code.google.com/p/sigil/
- If you use Firefox as a browser, you can get this add on: https://addons.mozilla.org/en-US/firefox/addon/epubreader/
- A good MOBI reader, but only for the PC: http://www.mobipocket.com/en/DownloadSoft/ProductDetailsReader.asp
- iBooks (free app from Apple)
Q. I bought a book in HTML format but all I got was a lousy ZIP that won’t expand on my Mac. What do I do?
A. Try using a different archive utility such as The Unarchiver (it’s free and open-source).
Q. Can you email my ebooks directly to my Kindle (or other device)?
A. We can! Sign up for an account and provide your Kindle’s (or other device’s) email address in the Ebook Delivery Options section at the bottom of your profile. Then whenever you buy a new book, or a new issue of a magazine you’re subscribed to is released (assuming it’s in a format compatible with your reader and small enough to be safely attached to an email), the site will send your book files straight to your device. You may also need to add @weightlessbooks.com and [email protected] to your Kindle approved e-mail list.
Q. Can I order ebooks as a gift?
A. Yes! How nice of you. After you add some ebooks to your cart, you’ll see a checkbox labeled This is a gift order just above the Checkout button. Check the box, fill in your gift recipient’s name and email address, then proceed with your order as normal. They’ll get an email with the download links and the opportunity to sign up for My Library just as if they’d bought the books themselves.
Q. Can I buy someone a gift certificate?
A. Indeed you can. Buy a gift certificate!
Q. Can I get a refund on a subscription?
A. Yes. You can cancel your subscription at any time by emailing us at the address above. If you cancel within 60 days, you will be refunded your payment minus the issues you have received. If you cancel after 60 days, you will be refunded your payment minus the issues you have received and also minus the Paypal fee.
At some point you will also be able to cancel (and extend) subscriptions on the My Library page.
Q. How do I renew or extend a subscription?
A. Every time a new issue of a subscription is sent out, the email includes the number of issues remaining on your subscription and a link to renew or extend your subscription. You can also see how many issues are remaining on the My Library page. To renew: buy the subscription again. (You can do this any time.) The number of issues in the renewal (4,6,12, etc.) are automatically added to the number remaining, so you’ll never get charged twice for the same issue (unless you buy two different subscriptions with two different email addresses and don’t tell us about it).
Q. What happens if the magazine/book I have subscribed to stops being published?
A. We will refund your payment for the issues you have paid for but not received minus the prorated amount of the Paypal fee, as above.
Q. How do I use a coupon?
A. Add the book(s) you want to your shopping cart. A new field, “Enter Coupon Code:”, appears at the top of the left sidebar, just below the list of books in your cart. Enter your coupon code and click “Apply”. The prices in your shopping cart should reflect your coupon discount. Now click “Check Out”!
Q. When will you add more publishers?
A. There is more info for publishers here. We are slowly adding more publishers but won’t be open for general additions until we are comfortable with the way everything works. There is a lot that could (should?) be automated and we’re still working on that. So, thanks for stopping by, reading, buying, spreading the word, and proving there is interest in the concept!
Q. Hey! My session logged out.
A. If you log in to Weightless and check the “Remember Me” box then you will be logged in for a year(!). If you don’t check the box you are logged in until you navigate away from the site.
Q. I am an incredibly skilled WordPress person and I want to help out.
A. Where have you been all our lives? However, at the moment as the site grows we cannot afford to hire you so if you are an enthusiastic volunteer-type, please contact us. If you’d like to work for us, come back in a few more months.
Q. The download links in my email are missing!
A. If you use the NoScript plugin for Firefox, Chrome’s built-in script blocker or any similar script-blocking software, please deactivate it before shopping as your download links may not display correctly.
Q. Is my information safe?
Q. Isn’t this FAQ page getting a little cumbersome?
A. It certainly is! Please bear with us–we’re going to turn it into a searchable, commentable blog one of these days.
Advice, tips, interesting reading, &c:
- How to download a DRM free ePub formatted ebook and get it onto your iPad for reading through iBooks.
- iPhone/iPad/Ipod Touch app for expanding ZIP archives (good for opening bundled ebook packages, such as The Rifter Subscription)
- The Digital Reader.